EstellePrivacy Policy (for agencies)
Last updated August 2026
This policy explains what we collect about your agency and your team when you use Estelle, why, and who it gets shared with. It applies alongside our Terms & Conditions.
What we collect
Business and contact details you give us when setting up your account — your agency name, branding, website address, and the notification email(s) you set for leads. Login details for your dashboard account. Billing information, including your Direct Debit payment date and reference — we don't hold your full bank details ourselves; those are held securely by our payment provider. And usage data: how you use the dashboard, so we can keep the product working and improve it.
Why it's collected
To provide and bill for the Estelle service, to contact you about your account (including payment reminders and free trial status), to provide support when you ask for it, and to improve the product based on how it's actually used.
Who it's shared with
Our payment provider, to collect your Direct Debit payments. Anthropic, Supabase, and Resend, who process data on our behalf to make the service itself work — the same providers named in our visitor privacy notice. We don't sell your information or share it with anyone else for their own marketing purposes.
How long it's kept
For as long as your account is active, plus a reasonable period afterwards for accounting and legal record-keeping (for example, invoices and payment records).
Your rights
You can ask what information we hold about your agency, ask for it to be corrected, or ask for it to be deleted, subject to what we're required to keep for accounting purposes. Contact privacy@meetestelle.com.
Changes to this policy
If how we handle your data changes, this page will be updated and the date at the top revised accordingly.